Integrated Cleaning Solutions Terms And Conditions
Updated 11/8/23. These Terms of Service are effective immediately. Verbal or written agreement to begin or schedule service or continuation of service implies acceptance of these Terms of Service.
There is no term to this agreement. Clients may cancel service at any time for any reason. We ask for a minimum of 48 hours’ notice. ICS may also cancel at any time for any reason with 48-hour notice.
TERMS OF SERVICE
Below are our basic terms of service. All services provided are under our basic terms of service. We reserve the right to alter or modify these terms at any time in which you will be notified of the revised Agreement and your continued use of our service implies agreement with these terms. ICS agrees to provide cleaning services to you as per your request.
VACUUM POLICY
Effective 4/6/2024, we will no longer provide vacuums for regular cleaning services in homes. This decision aims to safeguard your health by minimizing the risk of cross-contamination of germs, odors, and allergens. Using clients' vacuums enables us to maintain the highest standards of cleanliness and hygiene. We assure you that we will empty your vacuum after each use to ensure optimal performance. Please ensure your vacuum undergoes necessary maintenance and provides additional bags or belts as needed. ICS shall not be liable for normal wear and tear or maintenance issues related to client-provided vacuums; our responsibility is limited to the usage and emptying of the vacuum canister during service. Alternatively, our cleaning technicians have backup vacuums, and there is an additional $10 fee incurred to use them.
SCHEDULE AND CANCELLATION POLICY
ICS makes every effort to be flexible and offer our customers a consistent, hassle-free relationship. In order to provide the best service possible, it is necessary that both ICS and the client have transparency, communication, and mutual respect in regards to cancellations, changes, and rescheduling.
Please keep in mind that when a client cancels or reschedules their cleaning service on short notice, that results in lost wages for our hard-working Cleaning Technicians. While we understand that life happens and flexibility is important for all of us, please make every effort not to do too much changing and shifting, as it has a “ripple effect” and results in hours of administration time and affects other clients’ already scheduled appointments. Cancellations and “skips,” especially with short notice, not only affects our other clients, but also causes unexpected lost wages for our hard-working staff. Your consistency helps us provide our customers with a reliable schedule and helps us keep the most professional and committed cleaners on staff.
Therefore, ICS has the following policies for rescheduling or canceling a scheduled cleaning service:
Our normal cleaning services will be completed between the hours of 8:30 a.m. and 6:00 p.m., Monday – Friday, unless prior arrangements are made. Our cleaners appreciate your flexibility as it is difficult to determine exact arrival and departure times. When possible, please allow for an open time frame rather than an exact arrival/departure time.
Once you’ve made an appointment, or have ongoing regularly scheduled service with Integrated Cleaning Solutions, we have confirmed the appointment and that block of time exclusively and respectively for you. We kindly ask for a minimum of 2 business days notice of cancellation or reschedule, or preferably, the most notice you can provide once you know you will not be able to keep the appointment time. We are happy to accommodate you with a rescheduled appointment, however, that will be subject to availability. If possible, please reschedule your cleaning service versus cancelling it altogether.
Please note that if a scheduled service is cancelled with no less than 2 business days notice, a cancellation fee equal to 50% (half) of the upcoming visit’s charge will be applied. This fee will be charged to the credit card on file (or invoiced if there is no card on file). This allows us to pay our staff for their lost wages.
If an appointment is cancelled or skipped with little (24-hours or less of your appointment) or no notice, the client will be charged 100% of their typical or anticipated cleaning fee (to pay our staff for lost wages) and the following cleaning rate may be adjusted to the next frequency rate for the additional time required (a property that is cleaned every 2 weeks takes less time than a property that is cleaned once per month and is priced accordingly).
Rescheduled cleanings are treated the same as cancellations, unless they are rescheduled to another day in the same week (subject to availability).
If a scheduled cleaning service is rescheduled, the following policies will apply:
Appointments that are rescheduled with reasonable notice and are rescueduled within the same week, no fee will be charged. Please note that we will make every effort to accomodate the rescheduled cleaning, however, it is subject to availability.
Appointments that are rescheduled to a different week (i.e your cleaning is every 2 weeks and you reschedule to the week following your typical week- meaning 3 weeks in-between) the rate for your next cleaning may be adjusted due to the additional time required. Additionally, unless otherwise requested (and subject to availability), the rescheduled appointment will be changed, however the following scheduled cleanings will remain the same (i.e. if you move one cleaning to a different week, we will only move that visit and will not “bump” the other future visits accordingly).
Clients who cancel or reschedule frequently (more than 2-3 times per year) may lose their place on our schedule and any future cleanings will be subject to our availability and pre-payment may be required.
If, for any reason, we are unable to access the home upon arrival, are unable to perform the cleaning, OR we are turned away at the door, the client is responsible for a cancellation/lockout fee of 100% of the typical cleaning fee/quoted rate. For one-time or hourly cleaning services (i.e. move-in/out cleans, deep cleans, construction cleans, etc.), the client will forfeit the deposit collected. This is to compensate our staff for their lost wages.
On the rare occasion that ICS must reschedule an appointment due to unforeseen circumstances (i.e. illness, weather, vehicle trouble, traffic, etc.), with less than a 24-hours advance notice, we will try to reschedule the cleaning as soon as possible, typically within the next 2 business days. In the event ICS cannot reschedule the cleaning within the next 2 business days, our earliest available appointment will be offered. If our offer to reschedule is refused by the client for any reason, the client may “skip” that cleaning without penalty. While we understand this may cause an inconvenience to our cleints, discounts are not offered because the client did not suffer a financial loss. However, when a client cancels a scheduled service on short notice, it results in lost wages for our staff. We hope you understand.
PAYMENTS
We require all clients to have a current credit card on file, unless other arrangements have been made.
All payments are expected on the same day of service (unless prior arrangements have been made).
Gratuities are never expected but always appreciated for excellent service. A great way to show your cleaner(s) your appreciation is with a gratuity (they LOVE it!). A typical tip is 15%-20% of the cost of your service, just as you would for other services. Gratuities are not included in the cleaning fees and may be added to your payment or left in cash in a clearly labeled envelope.
Once the cleaning service has been carried out, full payment of the service is due. Any outstanding amounts owed for services or fees, that have not been paid upon completion or on the day of service, are overdue the balance will be charged to the client’s credit card on file.
If for any reason you are dissatisfied with any aspect of the cleaning, you must notify us within 24 hours of the cleaning and we will return within 2 business days to rectify any issues. Full payment for the cleaning service remains due and expected on the day of service. ICS will not return to correct any issues for accounts with an outstanding or past due balance.
Following the completion of any cleaning service, an invoice will be sent via text or email with a link to our secure portal where payments may be submitted. Clients have the option to add a gratuity to the payment at that time.
All new customers or one-time cleanings (who are not established customers with us) require a deposit of 50-75% of the expected cost to be paid a minimum of 48-hours in advance and a credit card on file.
Payments can be made using various methods including Check, Cash, Zelle, ApplePay, Venmo, PayPal, ACH, GooglePay, and all credit/debit cards through our secure client portal.
Payments not received within 5 days of service will incur a $40 late fee.
Accounts not paid within 30 days of the date of service are subject to the late fee in addition to the interest charged at a rate of 12% on all overdue amounts accruing monthly. Past due accounts will result in cancellation of service.
In the event that an unpaid balance requires legal or collection action, the customer agrees to pay all costs of collection without limitations for reasonable attorney fees, interest on the past due amount, court costs, and all collection costs.
ICS reserves the right to place a lien or judgment upon your primary or rental home for delinquent payment and the homeowner agrees to pay any and all legal fees and time spent to remedy.
A fee of $35.00 will be charged for each NSF check returned by the bank.
ILLNESS
In an effort to minimize the spread of illness, and for the well-being of our staff and other clients, please cancel or reschedule your scheduled cleaning, in advance, if you or someone in your household is contagiously ill.
Cleaning services include physical touch and close proximity over an extended period of time. Because of this, there may be an elevated risk of disease transmission, including COVID-19. By using our services, you acknowledge that you are aware of the risks involved from receiving service from ICS at this time, and voluntarily agree to assume those risks, and release and hold harmless ICS from any and all claims related to receiving service.
WEATHER
In the event of severe weather, ICS may determine it is not safe to travel and/or carry equipment and supplies to your home; therefore, it may be necessary to cancel and/or reschedule your service for that day. If and when this occurs, we will make every effort to reschedule service in a timely manner.
DEEP CLEANING SERVICES
The charges for our initial deep cleaning service is calculated in labor hours (per hour per cleaner), or the agreed-upon package price.
Please note that deep cleaning takes a considerable amount of time and that the time needed to complete varies based on the level of grime, conditions, and many other factors. It may not be possible to complete all deep cleaning tasks in the home, in a specified budget or timeframe. In this case, you will be notified that more time is needed (for additional hourly fees) and may choose to continue the service until it is complete or cease service when a specific budget is reached.
The charge is for the amount of work hours performed for the job and not for any specific outcome. Please note that for an average size home a typical deep cleaning may take in excess of 10 to 16 work hours (some may require more, depending on the conditions of the home).
REOCCURRING/ MAINTENANCE CLEANING SERVICES
For regular cleanings, in the event that our cleaning team members complete the job in less time than the maximum reserved, which may sometimes be possible, the charge will remain the same and will not be adjusted (since this time block has been reserved for you, some cleaning techs may work faster than others, and conditions in the home may vary).
A regular cleaning in a typical home typically takes in excess of 4 work hours. Our cleaners will always do the best possible job they can in the time they have available. Since the condition of each home will vary, it is possible that we may not be able to complete the job in the time available. In such a case additional time may be required at an additional charge. If you choose not to have additional time then our team members will do the best possible job they can in the time available.
By using our service, you agree to the terms of this agreement and agree to pay the total due to us for any service performed. All agreements are contingent upon accidents or delays beyond our control. Any changes to rate and/or time, be it verbal or in writing, will not affect the substance of this agreement and all the terms herein will still apply with the new rate/time.
EXTRA REQUESTS
Our cleaning services cover the tasks the largest majority of our clients expect. We are happy to customize cleanings and any additional services to fit individual needs. Any additional cleaning and services are available upon request, for an additional charge. Popular optional cleaning services include, but are not limited to:
Tidying, Home & Closet Organization, Laundry, Dishes, Garage Cleaning, Wet wiping baseboards & trim, Blind Cleaning, Interior Window Cleaning (where reasonably accessible), Oven Cleaning (homeowner must run the self-cleaning cycle the day before our arrival), Interior Refrigerator Cleaning, Packing/Unpacking, and Pet Waste Removal (yard).
Please notify us at least (2) two days before your scheduled cleaning if you have special requests/changes/additions to your regular cleaning so we can schedule the extra time needed to complete these tasks. We can provide an over the phone estimate; however, we reserve the right to adjust the quote once we have arrived upon your property. Any alterations or changes from our “standard” cleaning involving extra work or time, will be at an additional charge. Any “last minute/emergency” cleans may also be an extra charge. Any extra charges must be approved in writing via email or text between you and ICS before any extra work begins.
INSURED
ICS is a professional cleaning service that is fully licensed, insured, and bonded.
QUALITY OF SERVICE & FEEDBACK
Integrated Cleaning Solutions offers a 24-hour satisfaction guarantee. Customer satisfaction and providing quality, consistent service, is our top priority. If, after your cleaning, you find any part of our service unsatisfactory, please contact us at info@icscleans.com or call (423)838-8070, within 24 hours, so we can correct the issue the next business day. Refunds or discounts are not offered as we will try to correct any mistakes or missed services. Requests received after the 24-hour period will be incorporated into your next house cleaning (if applicable). For your convenience, and quality control, our management will, from time to time, conduct random on-site inspections.
Please keep in mind that, if you have purchased hourly cleaning, we can only guarantee that a cleaner or cleaners will stay for the specified amount of time. We may not be able to complete all tasks if time runs short. Therefore, if the problem involves the time needed to complete the cleaning service rather than the quality of the service itself, we can only correct the problem if you purchase additional cleaning time.
Since cleaning is a very personalized service, we always welcome your feedback—good or bad. This feedback is essential to serve you better, to correct any problems, and to ensure the ongoing quality of our services. To submit feedback, please email us at info@icscleans.com or fill out our brief Customer Satisfaction Survey.
JOB START/END TIMES
Integrated Cleaning Solutions’ normal business hours are 8:30am-6:00pm Monday-Friday, and weekends or work outside of our normal business hours by appointment.
While we make every effort to accommodate requests for specific timeframes, those are not guaranteed. Any timeframes given are estimates and can change based on circumstances beyond our control. For this reason, we ask for your understanding and flexibility and that you plan accordingly and provide us with reliable access to the property for the entire day of your scheduled cleaning.
If, for any reason, our staff is unable to access your home or is sent away during our normal business hours on the day of your scheduled cleaning, 100% of the cost of the normal cleaning is still due.
If, upon arrival, we cannot gain access and have to wait to get inside the property, the actual time we have to spend cleaning the home will be reduced by the wait time (and full payment is still due) or you can purchase any additional time needed to complete the normal cleaning (subject to our schedule/availability).
For hourly jobs, we charge from the time we arrive on the premises, which includes unloading of our supplies and equipment from our vehicle, to the time we have finished cleaning, including the loading of supplies back into our vehicle.
THE CLEANING TEAM
We provide friendly, screened, and highly trained cleaners and all the standard equipment and supplies necessary for your cleanings.
Our skilled cleaners wear ICS shirts to identify themselves and may work alone or in teams of two or more depending on the size of the job and workload for that day.
We make every effort to keep the same cleaner(s) assigned to your home, but cannot guarantee it. Illness, vacations, etc., can all result in a change of cleaners or change of cleaners on a team. Our teams may vary from job to job.
Occasionally, new cleaning members are assigned to trainers or team leaders who supervise them on their first several cleanings. After a formal review with the trainer, the cleaner is then assigned to a team or allowed to work on their own.
When more than one person is at the job, the quoted time - which was given in person hours - is lessened by the number of people. For example, if you were scheduled for a four-hour service and two cleaners are assigned to your job, the cleaning should be completed in two hours or four cleaning hours.
To ensure the safety of our cleaners, they are not permitted to use ladders. However, if step stools are requested or required for cleaning your home, they must be safe, provided on site, and accessible during your cleanings.
Our cleaners are instructed to conduct themselves in a respectful and professional manner at all times. It is our policy that our teams do not smoke or eat in your house. In the event our cleaners require a break or a lunch, they may return to their vehicle or leave the property and return.
Our cleaners do not answer the telephone or doorbell- their only purpose while in your home is to clean. It is our policy that our teams do not smoke or eat in your house.
In order to provide quality service, a great deal of time and resources are put into hiring, screening, training, and maintaining our cleaners. As a result, our cleaners have signed a “Non-Compete Agreement” with ICS. Therefore, they are prohibited from soliciting or accepting business from any ICS client on his/her own behalf for (2) two years following leaving or termination of work, without written approval from ICS. All additions, changes, or new work should be coordinated directly with ICS.
PREPARING FOR YOUR CLEANING
The Bascis:
Ensure our cleaners have reliable access to the property (arrival times are only estimates and can vary)
Secure cash, valuables, or sentimental/one-of-a-kind items
Ensure pets are secured (unless they are friendly, do not typically try to escape, and accustomed to strangers)
Pick up, declutter, wash dishes, put things away- we can clean more effectively that way
Set thermostat to a comfortable temperature
Place clean sheets on any beds to be changed (if included in your service)
If you have requested interior oven cleaning, run the self-cleaning cycle the day before our arrival
Leave a note with any special requests, instructions, or specifics you’d like to relay to the cleaners
It is always more effective to ensure that you prepare for your scheduled cleaning. For best results, the home should be straightened/ picked-up, decluttered, counter top items minimized, dishes cleaned, and items put away. If conditions or circumstances mean that the cleaners must spend extra time doing excess picking up, putting away, dishes, moving clutter, and the like- they will, understandably, have less time to do the other cleaning tasks that may be important to you and/or additional hourly charges may be incurred . Desks that have a large amount of paperwork for instance, will not be cleaned. This will maximize efficiency and the time we are able to spend cleaning your home. If you determine that these tasks are needed, or you are unable to appropriately prepare for our arrival, please let us know in advance so we can schedule additional time and bill accordingly.
We recommend that homeowners secure cash, jewelry, small electronics and other valuables for your security, and that of our cleaners. We also ask that in the summer months homeowners could set the air conditioner at an appropriate temperature.
If for some reason you do not want a particular room, area, or item cleaned, please notify Integrated Cleaning Solutions in advance and leave a note and close the door of that particular room for the cleaners. For safety reasons, we ask that your children and/or pets be supervised or secured while our team and equipment are present in your home. If sheets are to be changed, it is the homeowners’ responsibility to provide clean linens for each bed prior to our arrival.
ACCESS & SECURITY
Because your scheduled cleaning days and times may vary, we require reliable access to your home. Please remember that if we arrive and are unable to access your home for any reason, you will be liable to pay for the full cost of your cleaning. If your home is equipped with a security system, please ensure that it is in the “OFF” position or inform ICS management of the codes and input sequence before your scheduled cleaning. Please be sure to notify us if the security code, lock code, or key location changes.
We prefer keys not be issued as this can cause delays in the event that a different cleaner/team is cleaning your home. However, if a key is necessary to access your home, we ask that you leave the key in a secure location on your property. ICS prefers to use a code/keypad for access or that a hidden key or lockbox be available on the premises. ICS is not liable for any damage or tampering that may occur to the locks or any lock failure or any incidents resulting from keys left in an unsecured location. In the event that ICS is unable to gain access to your home during your scheduled cleaning, the cleaning will be rescheduled for our next available opening and a lockout fee equal to the cost of your cleaning will be charged.
Our policy is to lock the door while we are cleaning and to not allow access to unknown people. For safety reasons, please don’t rely on our cleaning teams to let in workmen during the time we are in your home.
WHAT WE WON’T DO
If we are specifically requested to dust/clean inside of a hutch/China cabinet, clean/dust any computer equipment or television screens, or do laundry or dishes, or move smaller furniture items, client agrees to not hold ICS or any of its cleaners responsible for damage to any article or component. Due to the risk of fire and burns, ICS cleaners are not permitted to start/run the self-cleaning cycle on ovens. If oven cleaning is requested, the homeowner must run the self-cleaning cycle prior to the scheduled cleaning and our cleaners will then finish cleaning the oven during your service.
ICS is not responsible for damage due to normal wear and tear, deterioration caused by age and use, or damage caused by improper assembly, construction, or mounting of any item. Examples would be: broken or improperly installed blinds, improperly installed shelves or artwork, tiles, curtain rods, sliding barn doors, loose carpet, light fixtures, etc. All surfaces (i.e. marble, granite, hardwood floors, painted surfaces, etc.) are assumed to be sealed and ready to clean without causing harm. For safety reasons, our cleaning teams are prohibited from using ladders and are instructed to wear shoes in your home. Our cleaners may use a sturdy step stool to access higher areas, if one is provided by the homeowner.
Our cleaners are instructed to leave certain items untouched; i.e., television and computer screens, inside of curio cabinets, body fluids (except those confined to the toilets), pet excretions, and litter boxes. If your pet has an accident or vomits, it will be your responsibility to clean it up. Our teams are advised to clean around these areas. Insect infestation can also be a problem and may prevent us from completely cleaning your home. Due to the possibility of contaminating other homes, ICS will cease cleaning and notify you if we find evidence of a pest infestation (i.e. mice, rats, roaches, fleas, bed bugs, etc.). We will notify you immediately regarding the problem and you would still be liable to pay the agreed upon cleaning fee and rectify the pest problem before service can be resumed. If you have other items or areas you prefer we not clean or handle, such as “one of a kind,” extremely valuable, or sensitive items, please contact us so that we can include it on your work order and arrange to avoid them.
Our teams cannot climb higher than a step stool, work on the outside of your home, move furniture that contains electronics, clean television or computer monitors, move appliances, or move/lift any objects over 25 pounds. ICS can, upon request, arrange for moving larger items (i.e. beds, large chairs, sofas, appliances, etc.) for an additional fee. ICS is not responsible for breakage due to old or faulty manufacturing or damage to flooring while moving furnishings or items.
PETS
We love pets! If your pet is comfortable with us and it not aggressive, he or she is free to roam. Pets left inside the home will be protected to the best of our ability, however, ICS will not be held responsible if unsecured pets escape, is injured, or suffers any other unfortunate outcome while the service is being performed.
For the safety of our cleaners and your pets, if a pet is known to exhibit aggressive behavior, we ask that those pets be secured during your cleanings. ICS reserves the right to refuse the scheduled service if an animal in the home is exhibiting aggressive behavior or is considered dangerous. In this case the, homeowner would still be responsible to pay the agreed upon cleaning fee for that service.
ACCIDENTS/DAMAGE
In order to provide high-quality cleaning services, our cleaners are required to touch virtually everything in your home. Because of the nature of our business and inherent risks associated with cleaning, the homeowner assumes the risks and agrees to indemnify and hold ICS and its cleaners harmless for any damage resulting from our normal cleaning products, methods, and services. Homeowner agrees indemnify and hold harmless ICS or it’s cleaners for any property damage, loss, or any personal injury before, during, or after services are performed.
While we are as careful as possible, if something does get damaged while cleaning your home, our cleaners are instructed to notify ICS management immediately and you will be advised of the incident to determine the best course of action. In the event an item is damaged or broken, and ICS is determined to be directly at fault, we reserve the option of comparable repair or replacement, at current market value. While, ICS prefers to avoid handling any sentimental or “one-of-a-kind” items, in the event of damage, a dollar value must be demonstrated in order for a settlement to be determined.
If there are any materials or surfaces that require special care, avoidance, or specialized products, please inform ICS prior to your scheduled cleaning. Homeowner is responsible to advise ICS of any specialized or delicate surfaces or materials and will provide instructions and the preferred product to be used.
ICS assumes no responsibility for damage, loss, or injuries resulting from faulty plumbing or electrical, improperly secured artwork or fixtures, unsealed stone or flooring, homeowner-provided cleaning products, or use of ICS standard cleaning supplies, equipment, and methods.
VALUABLES/CASH/PERSONAL ITEMS
While our cleaners are thoroughly screened and proven to exhibit the upmost integrity, ICS recommends that you secure all cash, valuables, and personal items in order to avoid any possibility for accusations, loss, or misplacement. In consideration of hiring Integrated Cleaning Solutions to service your property, you hereby release Integrated Cleaning Solutions and its agents from any claims, demands, and causes of action as a result of cleaning services resulting in missing or damaged personal property (small valuables or cash). This does not include quality of service and or general property damage as we carry the appropriate insurance coverage.
For both the Company’s and Client’s protection, all valuables and cash must be locked away in a safe or removed while cleaning is being performed by our cleaners. For example, if you have a jewelry box in the open, please remove to a secure location. ICS and its agents will not be responsible for property loss due to client’s failure to secure valuables and cash as described above. In the event of legal proceeding, all fees incurred in court on each party’s behalf, will be the sole responsibility of each party. This applies to 2nd and 3rd party bookings, and their entire household, and all persons affiliated with service. All legal claims will be handled in Ringgold, Georgia.
REFERRALS
Clients will receive a 10% discount on their next regular cleaning service for referring each new recurring client to ICS. This discount becomes effective after the referred client’s third cleaning and subsequent payment. Please email us the new clients name and address and we will ensure this credit reflects on your future payment.
EQUIPMENT AND SUPPLIES
We provide our own cleaning supplies and equipment including vacuums, mops, and cleaning products. ICS uses only microfiber clothes and products that have been proven not to damage home goods, or cause illness or injury. Should you choose to supply specific products for our cleaners to use then you agree to take responsibility for the outcome. ICS should be informed, in advance, of any known or anticipated issues or changes with standard cleaning products or procedures so that it can be noted in your work order and substitutions can be made (e.g., antiques, green/natural products, bleach free, etc.). Customers should furnish any cleaning products they wish to be used that are not included in our normal supplies and place the cleaning product(s) out in plain view for the cleaning team for each service.
COST OF YOUR CLEANING
Initial/Scheduled Deep Cleans:
ICS offers a variety of cleaning options to fit most any budget. However, deep cleaning a home requires a considerable amount of time and the cost varies depending on the size, level of grime, pets, and many other factors. Deep cleanings typically require a minimum of 8 cleaning hours for smaller homes and an excess of 10-20+ hours for larger homes. On average, you can expect to pay around $0.20-$0.30 per square foot.
ICS charges per hour per cleaner, or a package rate, for deep cleaning services. For hourly-rate deep cleaning, unless otherwise requested in advance by the homeowner, ICS assumes that after cleaning begins, cleaning is to continue until the jobs is complete, regardless of time. Homeowner must communicate any time and/or cost limitations or special circumstances to ICS prior to the scheduled service. For a deep cleaning package, ICS will prioritize areas based on the homeowner’s wishes or our best judgement and continue throughout the house in the time that was purchased. There is no guarantee that ICS can complete the deep cleaning in the set time. If more time is needed, ICS will inform the homeowner and the homeowner has the option to continue the cleaning at the hourly rate until it has been completed, or end the cleaning at the conclusion of the package time, regardless of completion.
ICS prefers for the homeowner to be present and available for a walkthrough and inspection as the deep cleaning is nearing completion. Any issues or concerns with the services may be identified and remedied at that time. If homeowner is not available for the inspection, full payment for the services is expected at completion. ICS will make a reasonable effort to address any issues that arise the next business day.
By accepting our deep cleaning services, homeowner agrees to pay ICS’ hourly rate, which is per hour per cleaner, or the agreed-upon package rate, for any scheduled deep cleaning services. A deposit equal to 75%-100% the total or anticipated cost, may be required no later than 48-hours before your scheduled cleaning (or at the start of the cleaning when prior arrangements have been made). The total cost of the cleaning will be due after service is complete, less the deposit. If, in the event that ICS is unable to complete the entire deep cleaning on the scheduled day, payment for time worked is expected and additional time will be scheduled to complete. Any service that is cancelled less than 24 hours in advance forfeits the deposit.
ICS will initially, upon the first scheduled visit, or when requested, perform the deep cleaning services, unless prior arrangements have been made. If there are any areas/tasks that the homeowner wishes to skip or avoid, or any additions to these services, please inform ICS prior to your scheduled cleaning.
Ongoing/ Maintenance House Cleanings:
ICS must conduct an on-site walk-through before giving an estimate in writing. “Ballpark” estimates may be provided over the phone or through our website, but are subject to change depending on the verified size and conditions of the home.
ICS prefers that each customer’s first cleaning be a deep cleaning service in order to get the property “caught up.” If an initial deep cleaning is declined, the cleaners will do the best possible job within the budgeted timeframe and cost, but it may require several regular services to get everything up to par. These initial cleanings will be charged on an hourly basis a, which may require several visits, and a fixed rate will be quoted once we have been able to determine the true scope and time needed to maintain your home.
After the initial deep cleaning, we offer either a fixed rate, hourly rate, or a fixed-rate for a predetermined number of cleaning hours for regular service (weekly, bi-weekly or monthly).
Fixed rates are determined based on size, conditions, pets, number of people in the home, frequency, and requirements. Occasionally, if conditions change, or we have a necessary rate adjustment, the fixed rate may increase. Any rate increase will be communicated to the homeowner prior to the next cleaning.
Customers may opt for a specific number of cleaning hours for regular service versus a fixed rate. The hourly rate is per hour per cleaner (3 hour minimum). This is a popular option for customers with a smaller cleaning budget. For this option, customers may schedule a specific amount of cleaning hours based on their budget and prioritize rooms/areas/tasks accordingly or alternate specific areas (i.e. upstairs one visit, downstairs the next). The number of cleaning hours can be adjusted as needed anytime with advance notice. If the homeowner has scheduled a specific block of time, versus our standard cleaning, ICS will prioritize the services based on the customer’s wishes or our best judgement, therefore, some services may not be completed..
Cancellations or breaks in regular service may result in loss of “grandfathered-in” or discounted rates and may be subject to the then current rates. Once cleaning is resumed, if it has been more that 30 days since your last scheduled service, ICS may require more time to complete, therefore, additional fees may apply.
Cleaning schedules and corresponding prices/estimates are based on the current conditions, frequency, and agreed-upon needs of the Client. ICS reserves the right to amend the initial quotation, should the client's original requirements, frequency, or conditions change.
Should additional tasks be required, requested, or conditions change which require more time, ICS will make every effort to accommodate those requests, however, additional tasks and/or time may incur an additional fee.
Additional services and/or time should be requested and scheduled at least 48 hours in advance, where possible.
If existing scheduling conflicts with the additional service request, ICS may schedule an additional visit or send an additional cleaner to accommodate those tasks.
Additional time or services will be billed per hour or will be based on a flat fee for the task requested.
After the first or subsequent cleanings, if ICS determines they need to adjust the cleaning fee higher, we will notify you of the new dollar amount. You have the option of not agreeing to the increase or making adjustments to the scope of work in order to keep the pricing lower.
Unless specifically requested and agreed upon in advance, ICS uses a rotation system while cleaning your home. In addition to our normal cleaning tasks, one rotation will be selected during each regular visit and extra attention will be given to those specific areas/tasks, time permitting. This rotation system ensures that each cleaning task in your home is done on a regular basis and allows us to keep even the most commonly ignored tasks up to par. ICS will select the rotation for each visit based on our discretion. If the homeowner wishes to designate a specific rotation for a service, please inform us in advance.
Schedules are always confirmed via text or email before initial service is started. Please note that monthly cleanings run on an every 4 week rotation and depending on how the schedule falls, there will occasionally be 2 cleanings in one month. While we make every effort to give you a courtesy reminder prior to our arrival, it is not always possible. For the best outcome, please add your cleaning schedule to your calendar and provide reliable access.
ICS makes every effort to consistently schedule a predetermined set day that we arrive for each cleaning. If for any reason we need to reschedule due to staff illness or other unforeseen circumstances, we will give you as much notice as possible.
ICS will, upon subsequent regularly scheduled visits, perform the maintenance/routine cleaning services , unless prior arrangements have been made. If there are any areas/tasks that the homeowner wishes to skip or avoid, or any additions to these services, please inform ICS prior to your scheduled cleaning. If conditions require additional time to complete, the homeowner may pay for any additional time or skip certain areas/services. The standard Maintenance/Routine cleaning services are described here.
Gift Certificates
Gift certificates are available for purchase on our website or by contacting us. Gift certificates expire one year form the date issued. We do not charge service or dormancy fees. Gift certificates may not be returned and is not redeemable for cash. Gift certificate amount is for the number of professional cleaning hours purchased and does not guarantee that all areas or services will be able to be completed during that time. Recipients may purchase additional time, beyond the gift certificate amount, if desired or needed to complete.
Integrated Cleaning Solutions’ goal is to earn your continued business and foster a mutually enjoyable relationship with our clients. Please do not hesitate to contact us with any questions, concerns or issues. We truly value your business and want you to be thoroughly satisfied with our services!