Why should I hire Integrated Cleaning Solutions instead of any other company or individual?

Our people: The most important consideration when hiring a cleaning company should be knowing who will be coming into your home. You need to be able to trust the people with access to your home. At Integrated Cleaning Solutions, we take your security seriously. Our goal is to provide a worry-free experience, and that can only happen with the best people. Our cleaners are fully trained, background checked, and love to clean. Vetting, attracting, retaining, and training is costly and extensive, and it is difficult for people hiring individual cleaners to do. You can be confident we have the skills and resources to do it.

Your Peace of Mind: Integrated Cleaning Solutions is fully licensed, bonded, and insured- so you are protected against any damages or breakage that may occur while we are cleaning your home.

Our Commitment to Quality: Integrated Cleaning Solutions guarantees the quality of our work. We strive to be detail-oriented, consistent, and if you are not completely satisfied, we will gladly come back, at no additional charge, and re-clean the problem area. Our focus is on helping you do all the things busy families do these days by helping you maintain a comfortable, healthy, clean home.

Our Reputation for Excellence: We’ve been in the cleaning business many years, so it’s safe to say we know a little bit about cleaning and we’ve been doing it for a while! Check out our reviews so you feel confident about your decision.

We like to say, “Let US do the dirty work!” Stop feeling like you’re coming home to a second job, start focusing on things that matter most to you, and let Integrated Cleaning Solutions take care of the cleaning that you dread.

What hours do you clean and can I pick the day I would like to have service?

Our normal hours are Monday through Friday from 8:00 AM to 6:00 PM.   Evening and/or weekend cleanings are available upon request.  We try our best to accommodate your preference in cleaning days, however, appreciate your flexibility. You will be asked what day of the week you prefer, and if you prefer a morning or afternoon cleaning time, and we will do our best to accommodate you.  We can give you a time range of when to expect us but we are unable to give you a specific arrival time for your cleaning due to traffic and weather-related road conditions and unexpected situations that occasionally pop up.

What if I need to cancel or reschedule a cleaning?

Please contact us, in advance, to make any scheduling changes. Cancellations for regular or scheduled service should be made a minimum of 48 hours in advance (or two business days), if possible. If you contact us less than 24 hours in advance, we charge a fee equal to 100% of your typical cleaning fee to cover the lost wages for our staff (considerations made on a case-by-case basis). 

Cancellations for one-time cleanings or deep cleanings require a minimum of 48 hours’ notice. If we are contacted less than 48 hours in advance of the scheduled cleaning or we are unable to clean due to other work being performed in your home, or cannot access the house, the deposit will be forfeited to cover the lost wages for our staff (considerations made on a case-by-case basis). 

If you need to reschedule your cleaning, please contact us as early as possible and we will make every attempt to reschedule, subject to availability.

For regular cleanings, the per-visit price is based on many factors, including frequency. If regularly scheduled cleanings are skipped or your home is absent from our schedule longer than 30 days, it will typically require more time that usual to get things caught up and additional fees may be charged for the extra time, unless prior arrangements are made.

Once your cleaning has been scheduled, we have reserved that time and cleaning team exclusively for you. Understandably, if we arrive and are unable to access your home, we have incurred the expense of labor and travel and cannot schedule another cleaning on short-notice for that time. If we are unable to access your home or are unable to clean due to other work being performed or other unplanned conditions, 100% of the cost of the service will be charged to pay our staff for their lost wages.

Cancellations or “skips” for our clients who receive reoccuring service is very challenging as it creates unexpected gaps in the schedules (and therefore reduced income) for our amazing staff. We suggest, for those occasions where a client needs to cancel or skip a scheduled service, considering “gifting” that visit to a friend or family member or someone in need. We partner with Cleaning for a Reason and have many people in our community who are physically and financially unable to clean their homes, like those battling cancer, elderly, or disabled veterans. If you are unable to keep your scheduled appointment, gifting your cleaning visit to someone in need is a great way to give back to the community and ensure our staff maintains their schedules and income (and makes you feel good about helping others).

Who provides the cleaning products and equipment?

Integrated Cleaning Solutions provides all the equipment and professional cleaning supplies needed to clean your home or business. Due to OSHA regulations, we are unable to use any cleaning equipment and supplies but our own without a signed liability release statement. Please note, we are unable to accept responsibility for products or equipment we do not provide or the results from their use.

Do I need to sign a contract?

No need to sign a contract or commit to ongoing services. We want you to keep us because you love the quality of our work. We do ask that you to agree to our Terms and Conditions (Cleaning Terms of Service) which simply states that you understand our agreed-upon procedures and company policies. That just ensures that we are all “on the same page.” You may cancel your service at any time.

Should I tip my cleaning team?

Our cleaners love to receive tips as a sign that you are pleased with the cleaning and appreciate their hard work, but tips are neither expected nor required. Tips are customary for most service providers and is a great way to reward them for extraordinary work. A note, email, call, or text to the office to let the team know how well they did also means a lot. Also helpful is a referral and/or a Google+, Facebook, or Yelp review. This tells not only your cleaners but also the office staff about the great job they are doing in your home.

How often do you come to clean?

We typically schedule your regular cleaning for weekly, bi-weekly (every two weeks), and monthly (every four weeks). Please note that monthly service is not scheduled once a month, like the 2nd Tuesday of every month, but every four weeks. Due to the logistics of scheduling monthly cleanings, Integrated Cleaning Solutions cannot guarantee the same cleaners or the exact same time slot or date each month.

What if I am unhappy with the cleaning? Is there a Service Guarantee?

Our work is guaranteed and we are not happy until you are! If for any reason you are not satisfied with our service, contact the office within 24 hours and we will come back and re-clean the area in question at no charge to you. Our goal is to return within two working days to re-clean any areas you are dissatisfied with. We appreciate the opportunity to make things right- we want you happy!

What if something gets damaged or lost during the cleaning process?

Integrated Cleaning Solutions’ team members are trained to take extra time and care with your valuables, including electronics, computer equipment, and fragile items. We appreciate that you’ve trusted us with them, but since we can’t absolutely guarantee that nothing will be broken or damaged, please notify us of any rooms, items, or areas that you prefer we not touch. 

If something does get damaged while we are cleaning your home, the cleaning team will contact you, leave you a note, or inform you in person if you are home. The office will also follow up with you to determine the best course of action to take to repair or replace the broken or damaged item. We will do our best to repair or replace anything we damage during your cleaning.

The most tragic type of damage is that of something irreplaceable with either monetary or sentimental value. Rather than be sorry, the safest way to protect these items is to store them away on your cleaning day or instruct us not to clean such items.

 Integrated Cleaning Solutions is not responsible for breakage due to normal wear and tear, deterioration caused by age, or damage caused by improper assembly, construction, or mounting of an item. Please inform us immediately if any items in your home require this type of attention.

For the safety of your valuables and our cleaners, we kindly ask that you secure all cash, jewelry, and small electronics in a safe place while we are in your home.

Do I have to be home when the cleaning professionals come?

That is entirely up to you. Some people prefer to be home when we are cleaning, and that is fine with us since we would never expect you to leave your own home while we work. On the other hand, the majority of our customers prefer to leave, and that is fine, too. Most of our clients simply provide us with access or a code, and, if necessary, an alarm code, and we lock up when we are finished.

Please note that if you choose not to provide us with reliable access, and we are unable to access your home for a scheduled cleaning, you will be accessed a lockout fee of $50, to cover a portion of our expenses.

What about parking?

Many people don’t think about parking when talking about cleaning your home, but if you live in an area where parking is a challenge, we do require a place to park safely, close to your home, so the cleaners can safely carry the equipment and supplies in and out of your home. Please let us know in advance if there are parking constraints so that we can plan accordingly.

Will I get the same cleaner or team every time?

We make every effort to send the same cleaner or team to your home for every cleaning. Occasionally a member of your team may be sick or have a day off, in which case we will send another cleaning professional. We understand your concern with having the same individual(s) cleaning your home on a consistent basis, but rest assured that all our cleaners have been screened, trained, and have been provided specific details about your home and expectations.

What about my pets?

We love pets! If your dog or cat is comfortable with us, he or she is free to roam.  If a pet is known to exhibit aggressive behavior or has a tendency to escape, we ask that those pets be secured during your cleanings. Pets left inside the home will be protected to the best of our ability, however, ICS will not be held responsible if unsecured pets escape, is injured, or suffers any other unfortunate outcome while the service is being performed. 

What if my cleaning falls on a holiday?

Our office is closed on the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. If your scheduled cleaning falls on one of these holidays, we will contact you prior to the holiday to reschedule your cleaning.

What happens if there is bad weather on my scheduled cleaning day?

The safety of our team is a priority and it may be occasionally necessary for us to reschedule your cleaning when severe weather conditions prevent our cleaners from safely traveling and/or local school districts from opening.

Do I have to “clean” or do anything before you come?

Relax, we do the actual “cleaning” – scrubbing, dusting, wiping, washing, etc., as part of our scope of service, but we clean best if your house is in order before we arrive. For best results, wash and put away dishes, pick up, collect dirty laundry to the laundry area, and generally tidy up so our team members can do our job well. Please also secure cash, valuables, and file important papers away. If things are left out, there is clutter, or items have to be picked up/put away, it will be harder for us to clean surfaces, and you definitely don’t want to risk us putting things where you may have a hard time finding them later.  By tidying and organizing before our arrival,  it lessens the risk something important will be misplaced, or that we will have less time to do the full scope of cleaning we would normally provide.  

We understand that sometimes life gets out of control and the house becomes a casualty. If you do need us to pick up large amounts of scattered items that need to be put away, wash and dry a sink full of dirty dishes, and pick up dirty laundry from the floor, or get things caught up, we will be happy to do it. In those circumstances, there will be less time to do the things that may be more important to you or an extra charge for the additional time.  Please let us know in advance, if additional time will be needed for us to help get those things done.

If your service includes changing sheets, please leave the clean sheets out on each bed where they are to be changed.  If you have requested the interior of the oven to be cleaned, please run the self-cleaning cycle prior to your scheduled service so that we can safely finish cleaning it when we arrive.

What if I am working from home and have calls/meetings scheduled during my cleaning?  What if my child is napping?

We are in uncertain times for sure and things are forever changing.  Hopefully, these things that can be scheduled around your cleaning.  If you are working from home (or a child is napping) and you ask that we not perform some of our normal tasks, like vacuuming, we will do the best job that we can while avoiding the tasks that may be disruptive.  In that case, some tasks may not be able to be completed during your visit, however, the full payment for the cleaning is still expected.

We raise our air conditioner temperature when we are not there. Will this be a problem?

We understand the economic and practical reasons why homes and businesses raise the thermostat temperature when they are away. We do ask that you consider the comfort of our cleaning team and set the thermostat between 68-72 degrees F when your home is scheduled to be cleaned. We will call and ask your permission to adjust the temperature in your home if the temperature is uncomfortable for our cleaning team.  In the event that a reasonable temperature cannot be achieved, we may find it necessary to reschedule your service and charge an additional fee.

Will your cleaning team pick up pet accidents?

Human and animal urine and feces, medical syringes, mucous, vomit, and blood all fall into the categories of biological hazards and bloodborne pathogens.  For this reason, we train our cleaning technicians to avoid potential biological hazards and bloodborne pathogens beyond what is part of our normal cleaning procedures. We will clean around them to the best of our ability and notify you of their presence.

Do you take out the trash?

Yes, we collect the trash throughout your home and dispose of it in your exterior trash can. In addition, if you want the trash receptacle liners replaced, please let us know where those are located or leave them out for us.

Do you wash walls as part of a deep clean?

Since cleaning walls can be tricky depending on the type of paint, texture, and finish, they are not part of our standard cleaning procedures.  We are happy to spot clean walls as requested, as long as we are not held responsible for any damage to the finish. Please let us know if washing walls needs to be added to your service so that we can schedule additional time- extra rates may apply.

Do you clean blinds?

Yes, we clean blinds and shutters as part of our cleaning procedure and we will use due diligence in cleaning these items. Please understand, however, that Integrated Cleaning Solutions is not responsible for breakage due to normal wear and tear, deterioration caused by age, or damage caused by improper assembly, construction, or mounting of blinds, shutters, or window treatments. Vinyl and metal miniblinds are especially prone to breakage and damage.  For filthy blinds, where wet scrubbing and/or degreasing each individual slat is required, additional rates may apply (this is extremely time-consuming).  In order to prevent damage or injury, be advised that we will refrain from cleaning any blinds, shutters, or window treatments that appear to be delicate, damaged, or found to be improperly installed.

How do you clean electronics like computers and TVs?

We will clean everything but the screens of electronics. Since the displays of flat-screen televisions, and computers of any kind are fragile, and cleaning recommendations vary by brand, we will leave that to you. We will very lightly dust electronics, but reserve the right to skip areas with lots of cords to avert the potential disaster of loosening something important. If you prefer that we not clean your computer area or office at all, please let us know.

What do you do about moldy shower curtains and tub mats? What about bathroom rugs?

Since moldy shower curtains and tub mats are more efficiently cleaned by placing them in the washing machine with bleach and hot water, we will leave that for you.  Other bathroom rugs and carpets will be shaken out and/or vacuumed during your service.

Under what conditions can’t you clean?

These things happen to the best of families, but we cannot clean when:

• There is evidence of pest infestations- we can’t have our cleaning team and equipment exposed to infestations, so if we enter and discover a pest problem we will have to leave and charge a cancellation fee.  Service can resume after proper pest control measures have been taken.

• When someone in the household is contagiously ill- if so, please reschedule.

• When there is current or expected severe weather conditions that prevent us from traveling safely- we want to keep our team members safe.

• When inside temperatures are extreme (i.e. broken A/C in the summer months)- cleaning is very physical and tolerable HVAC temperatures are expected to keep our team safe.

• When there is no electricity or hot/cold running water- these are required for us to clean safely and effectively.

• When there is a pet exhibiting aggressive behavior- we don’t want anyone getting hurt.

• When there are any circumstances or conditions in which our cleaners feel threatened, uncomfortable, or unsafe- we all want our workplace to be a safe place.

Do you do move-in or move-out cleaning? Or construction/renovation clean-ups? What about organizing?

We sure do! We have different cleaning procedures and corresponding costs for each service. Please contact us so that we can get the necessary information, including access, and schedule accordingly. We strongly recommend that all other works be completed before you schedule us to clean, as we charge for an additional visit to come back and re-clean areas after other workmen have been through. Above all, we must have electricity and hot/cold running water to clean. Lockout rates will apply for any instance where we arrive and other work is still being performed, or we do not have electricity, HVAC, or hot/cold water and have to reschedule.

Do you offer gift certificates?

Of course! They make wonderful gifts for any occasion, including birthdays, Mother’s Day, Christmas, Valentine’s Day, and for new parents, just to name a few. Our gift certificates can be purchased on our website or by contacting us and can be either printed and mailed by our office, or emailed directly to you or the recipient.

Can I hire one of your cleaning professionals directly?

Integrated Cleaning Solutions makes a significant investment in recruiting, screening, and training only the most qualified cleaning team members. Each team member signs a non-compete agreement which prohibits them from working directly for our clients during or for one year after working for Integrated Cleaning Solutions. We ask that you abide by this same agreement. By accepting our service, you agree not to solicit, directly or indirectly, or hire any current or former Integrated Cleaning Solutions team member who has cleaned or provided a service in your home without the written consent of Integrated Cleaning Solutions or without compensating Integrated Cleaning Solutions for its loss. 

Will my normal rate/cost ever change?

We make every effort to keep our low prices, but like almost everything in life, rising economic conditions, labor costs, insurance, fuel prices, and overall higher expenses may occasionally necessitate a periodic small price increase. Integrated Cleaning Solutions reserves the right to re-evaluate rates at any time based on the current economic conditions and amount of time it takes to perform our services to meet our customer’s standards or expectations. We monitor the cleaning time in each home and will contact the client to discuss possible price or service revisions if the conditions change or the cleaning time differs significantly from the original bid.  If we find that a nominal increase in our prices is necessary, you will be notified prior to your next cleaning and may choose to accept the increase or cease service.

Is Integrated Cleaning Solutions a franchise?

Integrated Cleaning Solutions is not a franchise.  We are a local small business, established in 2014, and our success depends on your satisfaction.  Our #1 goal is to make you happy and stress-free!

What about COVID-19? What safety measures are taken to reduce the spread?

We understand that many people are nervous about outsiders entering their homes during these times.  However, even Dr. Fauci has continued to have his house professionally cleaned during the global pandemic.  Regular cleaning reduces your risk of becoming ill by cleaning and disinfecting surfaces in your home.  At Integrated Cleaning Solutions, our goal is always to provide you with a clean, healthy, and safe home. In the face of COVID-19, we have increased our safety measures to ensure our clients and our team members are safe while they are hard at work.

Our cleaners understand the importance of safety measures and how to protect you and your home. Each cleaner is equipped with face masks, disposable gloves, shoe covers, hand sanitizer, and CDC-approved disinfectants.  In addition, we are paying extra attention to the safety of your high-touch areas. Doorknobs, counters, handles, and other high-touch surfaces are being sanitized to keep you and your family safe.

When a client is at home during their cleaning service, we will make every effort to practice social distancing and each cleaner will wear a face mask when requested.  Shoe covers may also be worn, upon request, when entering your home- please note that due to OSHA guidelines, cleaners are not permitted to remove their shoes). Each piece of personal protective equipment (PPE) is replaced when entering a new home, eliminating the possibility of any cross-contamination from home to home.

ICS also monitors the health of its team members each day, ensuring that only cleaning technicians who have no symptoms and no known exposure to the virus are entering your home. Our staff is also using hand sanitizer and proper CDC-recommended handwashing techniques to keep everyone safe. In addition, social distancing is practiced both in your home and where possible.

As the pandemic wears on, we are staying abreast of the evolving conditions and guidelines and will adjust appropriately.  We are thankful that our customers trust us to provide and maintain a clean, safe, and healthy home. Our commitment to keeping our cleaners and clients safe is unwavering and we thank you for your confidence in us.

As a reminder, ICS takes the following measures to keep you safe:

• Used rags/mops are never reused in another home or business

• Cloths and mop heads are washed and disinfected with bleach after every use

• Disinfectants are used on all high-touch surfaces and bathrooms

• Cleaners use hand sanitizer and CDC-approved handwashing practices before and after entering your home

• Shoe covers and gloves can be worn upon request

• Face masks are worn, upon request, when a client is home and where social distancing is not possible

• Cleaners are kept home when they are unwell or quarantined if they have had known exposure

• All cleaners are encouraged to get the Covid-19 vaccination